All systems are operational

Past Incidents

Thursday 19th January 2017

No incidents reported

Wednesday 18th January 2017

No incidents reported

Tuesday 17th January 2017

Netzwerkinfrastruktur FFM2 Small packetloss

We currently experience small packetloss (around 4%) on core1-ffm2 every 30 minutes. This seems to be related to some CRC issues.

One interface, which seems to be faulty, has been already removed from the upstream port-channel. We are actually monitoring this situation very closely.

//Update - 09:13: It seems, that this incident is not related to CRC errors. It's more likely due to high cpu load on this router, which causes delays while renewing the arp cache. We have increased the arp timeout for a few larger vlans and continue monitoring the environment closely.

//Update - 09:51: The problem seems to be fixed now, increasing the arp timeout for larger vlans has decreased the cpu load. As FTOS (Force10 OS) does not offer clear insight into the systems workload, it was a bit tricky to find out the concrete cause. A replacement of this router is already planned for 2017, as we continue to switch to Juniper Networks gear which offers far more flexibility, insight and features.

Monday 16th January 2017

No incidents reported

Sunday 15th January 2017

No incidents reported

Saturday 14th January 2017

No incidents reported

Friday 13th January 2017

No incidents reported

Thursday 12th January 2017

No incidents reported

Wednesday 11th January 2017

No incidents reported

Tuesday 10th January 2017

No incidents reported

Monday 9th January 2017

No incidents reported

Sunday 8th January 2017

Virtualisierungscluster #1 Störung - KVM Hostsystem [KVM2]

Derzeit liegt eine Störung auf dem Hostsystem KVM2 vor. Wir arbeiten aktuell an der Problembehebung. Betroffen hiervon sind ca. 20 Kundenserver

//Update 18:00 - Das Hostsystem hat einen Festplattenschaden. Das betreffende System wird derzeit evakuiert. Mit Datenverlust ist zum aktuellen Zeitpunkt nur bedingt zu rechnen.

//Update 09.01.2017 - 12:43: Rund 70% aller auf dem Hostsystem befindlichen Kundenserver sind evakuiert bzw. auf ein andere Hostsystem migriert. An den restlichen 30% arbeiten wir derzeit, wir bitten um etwas Geduld.

//Update 09.01.2017 - 14:12: Alle Instanzen sind migriert. Die dadurch entstandenen Unannehmlichkeiten bedauern wir sehr. Sofern Sie hiervon betroffen waren, wenden Sie sich bitte zwecks einer kostenfreien Laufzeitverlängerung an unseren Support.

Saturday 7th January 2017

No incidents reported

Friday 6th January 2017

No incidents reported