All Systems Operational
Network Infrastructure Operational
90 days ago
99.98 % uptime
Today
Upstream BGP Sessions Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Network Operational
90 days ago
100.0 % uptime
Today
DDoS-Protection Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
99.93 % uptime
Today
Interconnection Operational
90 days ago
100.0 % uptime
Today
Public REST API Operational
90 days ago
100.0 % uptime
Today
Request Handler Operational
90 days ago
100.0 % uptime
Today
Scheduling Services Operational
90 days ago
100.0 % uptime
Today
Public Services Operational
90 days ago
100.0 % uptime
Today
Nameservers Operational
90 days ago
100.0 % uptime
Today
DNS Caches Operational
90 days ago
100.0 % uptime
Today
Corporate Websites Operational
90 days ago
100.0 % uptime
Today
my.aurologic.com Operational
90 days ago
100.0 % uptime
Today
mirror.aurologic.com ? Operational
90 days ago
100.0 % uptime
Today
Cloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
FFM1 - Langen, Germany Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
FFM1 - Langen, Germany Operational
90 days ago
100.0 % uptime
Today
FFM2 - Frankfurt, Germany Operational
90 days ago
100.0 % uptime
Today
FFM3 - Frankfurt, Germany Operational
90 days ago
100.0 % uptime
Today
EGH1 - Eygelshoven, Netherlands Operational
90 days ago
100.0 % uptime
Today
HEL1 - Helsinki, Finland Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We're going to migrate the current temporary network setup onto a new Juniper QFX based n+1 redundant stack. During that time, we anticipate short interruptions of up to 15-20 minutes each customer within this region. Other regions are unaffected by this maintenance.

The maintenance is necessary to bring the network at Helsinki, Finland, again into a properly designed state. Prior to this maintenance, there was a full hardware failure of the previous routing stack, causing a major outage as well as a failed redundancy state, leading to an additional outage, during a suppliers failure. As there is quite some distance between Germany and Finland, we had to prepare and send new hardware on-site.

We're eager to resolve that kind of situation with a clean state to provide our customers within this region with a highly redundant architecture - in-line with our standards.

Posted on Apr 18, 2024 - 00:30 UTC
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Resolved - The incident has been resolved. We'll keep the temporary setup available just in case.
Apr 18, 09:34 UTC
Monitoring - As there is still a 10 hour long maintenance ongoing with our supplier, involving physical work on fiber infrastructure, we'll post-pone the switchback until later of the day to avoid the risk of another unexpected outage. Following our extensive and coordinated effort, to provide a stable interim solution, the network within this region is currently operating normally since 19:48 UTC, when we took the GRE Tunnel between Frankfurt and Helsinki online.

For next week, we plan to migrate the temporary network onto a new Juniper QFX stack, making the current solution obsolete. Thanks for your understanding given this exceptional case.

Apr 18, 00:36 UTC
Update - We'll switch back connectivity once the outage with our supplier is over, we'll let you know here once this is the case.
Apr 17, 19:48 UTC
Update - Connectivity has been restored with a GRE Tunnel. This is quite unfortunate and we're waiting for a response of Hetzner on the L2 outage, despite no maintenance announcement has been communicated.

As we're still running this region on temporary routing equipment (new Juniper QFXes just have been racked today), we are dependant on reliable partners. Currently there is a parcel underway by express, to bring up the QFX stack with proper connectivity again. Customers within this region will be shortly informed about a network maintenance to switchover - we'll make this as smooth as possible, as we understand the frustration caused by the initial hardware failure and the following event.

Apr 17, 19:27 UTC
Update - Hetzner confirmed an issue affecting the datacenter park in Helsinki with other customers being interrupted. We're currently waiting for Console Access to implement a temporary network connection on our end.
Apr 17, 18:42 UTC
Update - This issue relates to https://status.hetzner.com/de/incident/53c7a624-586a-43cd-b27b-53eba1d3ab7b not communicating the outage of our connection to Frankfurt.
Apr 17, 18:35 UTC
Investigating - We're currently being impacted by an connectivity outage in the HEL1, Finland region. The supplier didnt inform us about a maintenance affecting network connectivity. Looking into possible solutions to work-around the issue at the moment.
Apr 17, 18:31 UTC
Apr 17, 2024
Apr 16, 2024
Resolved - This incident is resolved since about nine days, closing it for the sake of completeness.
Apr 16, 16:28 UTC
Update - We have brought up the Equinix FR7 (FFM5) points of presence with RETN again, to distribute load any better.
Apr 7, 12:21 UTC
Update - Our measures seem to be dealing with the situation any better. Attack is still running and hitting our points of presence, however load on the mitigation infrastructure decreased to a acceptable level. We'll be considering additional hardware upgrades beside of already planned ones.
Apr 6, 18:00 UTC
Monitoring - We have been alerted by our monitoring about a huge DDoS attack causing congestion on the Interxion (Digitalrealty) FRA16 DDoS-Filters. Total attack size is over 600mpps with small packets congesting the mitigation infrastructure. We're currently looking into the issue and implementing mitigations.
Apr 6, 17:42 UTC
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.